Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • You will find almost all the answers to your questions in the easy–to–navigate Help section built into our Hosting Control Panel. It includes an ever–expanding knowledge base with commonly asked questions and in–depth how–to articles contributed by our qualified client support staff.

  • Top quality support service
  • How–To Video Clips

  • For users who prefer to discover how to resolve a commonly experienced issue by watching a video tutorial, we have added a collection of video tutorials to our Hosting Control Panel. All the video lessons are concise and simple to grasp. They offer you visual presentations of different site administration tasks.

  • Intuitive help center
  • A 60–Minute Response Guarantee

  • We back up our semi–dedicated servers with a 24x7x365 help desk service and a 1–hour support ticket response time guarantee. Our accomplished support engineers will be online 7 days a week to reply to your inquiries and to troubleshoot any issue that you might chance upon. Simply send a support ticket from the Help Center section and we will respond right away.