Client Support Channels
A One–Hour Response Time Guarantee
Every support request you send to us will be dealt with within maximum sixty minutes. If your support ticket or email calls for additional assistance from a server admin, we will without delay forward it and leave a comment to inform you that your issue is being examined. If you order the Administration Services package, any of the server administration services included there will be carried out at a time that is suitable for you.
An Excellent Help Desk Service
We will be available to you 24x7 to respond to any queries that you may have with regard to our Hosting Control Panel or any of the applications that we have pre–installed for you on the dedicated web hosting server. If you also require assistance with server administration procedures, you can have a look at our Administration Services package, which includes backup disk space, weekly Operating System updates, server monitoring and restarting services, as well as problem troubleshooting and installation procedures
An Easy–to–Navigate Help Section
We have provided the Hosting Control Panel with an in–depth knowledge base, which features exhaustive explanations of all its features and functionalities. Plus, we have shot in–depth video tutorials that will further show you how to perform a specific task or solve a frequently encountered issue. The instructional articles and the tutorial video clips are readily accessible from every section of the Hosting Control Panel through the Videos and Help buttons located in the upper right corner.