Phone Support in Website Hosting
We know that the option to talk with a live consultant is very important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you will be able to contact us on the phone for 14 hours every day. If you consider getting one of our Linux website hosting packages, for instance, you're able to give us a call and learn more about our services before you order in order to make sure that we do meet all of the system requirements for your sites. After your order, you can get in touch with us about any sales and / or billing problems you may experience, or get any general or basic tech info you need. We've aimed to find the optimal balance between phone and ticket support, so for strictly technical issues you will have to use our ticketing system, that will help you track the communication along with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Hosting
We offer live phone support 14 hrs a day as a part of the support services for each semi-dedicated server package that we provide. Considering the fact that some issues are more difficult and time-consuming, you will have to open a support ticket if you come across such an issue, but for all your general, billing or small-scale tech issues you can always call us and we'll help you instantly to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you can find out if you can host your sites on our state-of-the-art cloud platform or you're able to get any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., the UK and Australia as well as a global number, so you are able to call the one which is closer to your location.