Although this isn't the keyaspect to identify a dependable website hosting supplier from a bad one or a reseller from a real provider, being able to call and consult with a live person is a sign that you aren't using the services of a one-person service provider and that you will be able to reach someone every time you're in need of help. The telephone support for hosting services may vary from common to professional, which means that the issues that can be resolved through a call differ depending on the company. Usually, these issues are more basic and feature billing or first level technical issues because more complex problems generally require a support ticket where both you and the system administrators can follow what's going on with a given issue. Still, being able to phone call your provider will save you lots of time and efforts for the numerous tiny problems that may eventually appear when you manage your hosting account.

Phone Support in Website Hosting

We know that the option to talk with a live consultant is very important, for that reason we have 3 support lines worldwide (UK, USA and Australia) and you will be able to contact us on the phone for 14 hours every day. If you consider getting one of our Linux website hosting packages, for instance, you're able to give us a call and learn more about our services before you order in order to make sure that we do meet all of the system requirements for your sites. After your order, you can get in touch with us about any sales and / or billing problems you may experience, or get any general or basic tech info you need. We've aimed to find the optimal balance between phone and ticket support, so for strictly technical issues you will have to use our ticketing system, that will help you track the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We offer live phone support 14 hrs a day as a part of the support services for each semi-dedicated server package that we provide. Considering the fact that some issues are more difficult and time-consuming, you will have to open a support ticket if you come across such an issue, but for all your general, billing or small-scale tech issues you can always call us and we'll help you instantly to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you can find out if you can host your sites on our state-of-the-art cloud platform or you're able to get any other general info on our semi-dedicated services. We now have local numbers in the U.S.A., the UK and Australia as well as a global number, so you are able to call the one which is closer to your location.