If you’re a site owner, a problem might always appear and it doesn’t automatically need to be connected with the hosting service. For example, something could go wrong when you bring a web app up to date or some vital data may be edited or erased unintendedly. Irrespective of what the essence of the problem is, you will have to touch base with the client support team and ask them to restore a backup or to assist you in solving the problem that you are having. How fast they will do that will determine the amount of time that your websites will be down. For specific websites like social networks or e-shops, an extended downtime can too often mean lost customers and cash. Thus, it’s of primary importance that you use the services of a company that provides not only a very good customer support service, but also a prompt one.

One-Hour Response Guarantee in Website Hosting

Our guaranteed maximum response time for any ticket that you submit or any e-mail that you send is just one hour, even in case you contact us on weekends and official holidays. Regardless of the essence of your question or problem, we’ll lend you a helping hand momentarily and will provide you with the needed information to resolve any problem with your sites. The actual reaction time normally doesn’t exceed 15 to 20 minutes, which means that you can just forget about waiting for hours and hours on end to get a problem solved or what is even worse than that – waiting a whole day only to obtain an answer that more info is required whilst nothing’s fixed. We’ll give you assistance without any delay because we understand precisely how expensive time can be in the dynamic digital sphere. The sixty-minute reply time guarantee applies to any technical or billing query that you may have with regards to our Linux website hosting packages.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our customer service staff members will be at your service all the time and they will respond to any support ticket that you send via the hosting Control Panel within only one hour. The response time is guaranteed regardless of whether you have a generic enquiry relating to your semi-dedicated server or you chance upon a predicament and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time it is, we will be there to help you out, as we are available 24 hours a day to cope with any technical, general or billing issue. In case you get in touch with us about anything that’s within our capability, we’ll sort it out before we answer, which goes to say that you won’t have to wait around for hours or days while the problem perseveres. If there’s something that you need to do on your end, we’ll provide you with the needed info – what possible solutions to try, what steps to take, etc.