A live chat is a real-time method of communication between a website hosting provider's support crew and its customers. It's a very efficient method to receive some information about the website hosting services or get some issue resolved as you are talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the reduced chance of mistakes when you exchange info like usernames or domain names, the faster response time as the communication is real-time plus the fact that you do not have to stay on the chat constantly - you're able to do something else entirely while the agent investigates the issue in question. What's more, you are able to become a part of a live chat room from any computer that's connected to the world wide web, avoiding the phone fees that you'll need to pay if you're calling to a different country.

Live Chat Support in Website Hosting

We supply a live chat support service for all Linux website hosting packages that we offer and we can support you with almost everything in real time. If you do not have an account with us yet, we will be able to provide you with more info about the packages in order to help you to select the most suitable package. In case you are an existing customer, we can assist you with any billing or general issue and with plenty of common tech problems, for example an e-mail address setup in a desktop email client. When you cannot give us a call for some reason or you're in a country where we don't have a local telephone number, the live chat is the best option to get in touch with us. Needless to say, some matters require more time to analyze and test, which means that you will have to open a support ticket to our technicians, still, we're able to save your time and help you with numerous problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We provide you with live chat support as a part of our services, therefore whenever you have any kind of questions concerning our Linux semi-dedicated packages, you are able to get in touch with our customer support team at any time regardless of whether you have already acquired your account or not. Generally, the chat service is for pre-sales, billing and common questions and problems, but we will help you with various tech questions too. We can help you pick the ideal package for your sites if you do not have an account yet, we can respond to any kind of billing questions or concerns you have or we can assist you with setting up your new email address on your computer or smartphone - all this will be done timely because our live chat service is online all day long, each and every day. No matter when you need help, you are able to talk with a representative and save a lot of time.