A ticketing system is the most widespread channel of correspondence that web hosting companies offer to their clients. It’s typically part of the billing account and is the fastest way to resolve a problem that takes a certain amount of time to investigate or that needs to be forwarded to an administrator. Thus, all replies provided by either party will be kept in the very same location in case someone else wants to work on the given problem and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s separate from the web hosting Control Panel, which implies that you’ll need to sign in and out of at least 2 accounts in order to do a certain task or to get in touch with the company’s help desk team. In case you want to administer a number of domain names and each one of them is hosted in a separate account, you’ll need to use even more accounts at the same time. In addition, it can take a considerable length of time for the provider to process your tickets.

Integrated Ticketing System in Website Hosting

Our Linux website hosting packages include an integrated ticketing system, which is included in our in-house created Hepsia Control Panel. In stark contrast with other analogous tools, Hepsia will permit you to manage everything related to the hosting service itself in the very same place – invoices, web files, e-mails, tickets, etc., avoiding the necessity to sign in and out of different interfaces. In case you have any pre-sales or technical questions or any difficulties, you can submit a ticket with several clicks without the need to sign out of your Control Panel. In the meantime, you may pick a category and our system will offer you a variety of educational articles, which will give you more information and which may help you fix any particular issue even before you actually submit a ticket. We guarantee a trouble ticket response time of no more than sixty minutes, even in case it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We deem it more efficient to manage everything from one single location, which is the reason why we have implemented a trouble ticket system into the in-house created Hepsia hosting Control Panel, which comes with every semi-dedicated server package. This will enable you to manage the communication with our client support team together with your website files, which goes to say that you will not need to memorize an additional log-on name for a separate admin console. You will be able to post a new ticket or to track down the status of an old one with less than a couple of mouse clicks while you’re browsing the content hosted in your account. You can also look through older tickets using an intelligent search function or have a look at relevant knowledgebase articles, which include solutions to commonly experienced issues. The integrated trouble ticket system is strictly monitored 24x7 with the maximum ticket response time being only sixty minutes, so there’ll always be somebody to help you out.