24/7 Customer Support in Website Hosting
We supply 24/7 billing, customer and tech support for all our Linux website hosting packages. Even if you are not our customer yet and you have questions, we will help you in a timely manner and provide the necessary info, so as to give you a choice to make the very best decision when you obtain a new hosting account. We're available anytime, including weekends and holidays, and we provide various options for communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we now have a couple of telephone numbers all over the world, thus you will be able to call the one which is closer to you. The maximum response time for your emails and your tickets is 1 hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for days to receive assistance for any task or issue, regardless of its complexity.
24/7 Customer Support in Semi-dedicated Hosting
You're able to test our support services even before you obtain a semi-dedicated server account from us since we have telephone and live chat support for pre-sales, billing and general questions. Our agents can assist you to find the perfect plan or offer you information about our servers, so as to verify if the system requirements for your web sites are met. In case you are a current client, you will also be able to contact us through electronic mail or via our ticketing system, that is accessible via the Hepsia hosting Control Panel. We warrant that if you employ these two methods of correspondence, you will get a response within no more than 1 hour and that’s 24/7, including weekends and official holidays. In case you've employed the website hosting services of other suppliers, even large ones, you'll be able to compare the response time because it often takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS
In case you buy a virtual private server from us, you can use several different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, you'll find a couple of local telephone numbers in the United States, the UK and Australia as well as a live chat service. If you're an active customer and you need help with some technical issue which requires longer time to investigate or resolve, you will be able to open a ticket through your billing account or you will be able to send an email and we will take care of the trouble and send you a reply within 1 hour. The answer time is guaranteed 24/7, which includes weekends and holidays, but for most problems it takes less than 30 minutes to receive support. The support service covers your VPS plus all of the pre-installed software it includes, so in case you'd like to have help with third-party applications, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Hosting
When you purchase a dedicated server from our company, you can get in touch with us anytime using different channels and the maximum time that you will need to wait for an answer is approximately one hour, which means that you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it is a weekend or a holiday and we can support you with anything relevant to the apps that are pre-installed on your server. To get in touch with us about a technical issue, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of basic questions or you'd like to find out about our website hosting solutions before you order, you may also use our live chat or you can call one of the local phone numbers that we have in various countries around the globe. In the event that you'd like to have support for third-party software that you cannot set up or run efficiently, you are able to add the Managed Services upgrade to your current plan and our system administrators will assist you.